Since starting ShowellTech we always strive to keep our prices affordable and competitive. Over the last 6 months we have reviewed our current rates and with the increases to the cost of transacting business we are faced with the reality of having to implement a price increase (the first one since 2016!).
Our Pricing Structure
We would like to remind you that there are a number of ways you can engage us to work on your IT Support needs for you. They are outlined below.
Casual rates – applies to both residential and commercial customers
These rates are applied to all customers not covered by prepaid hours or a Managed Service Agreement.
All work is charged at an hourly rate with a minimum charge where the support is completed in less than half an hour.
All work is invoiced on completion.
Prepaid hours – applies to commercial customers only
Prepaid hours are purchased as a minimum 10 hour bundle
As a Prepaid client you not only pay a lower hourly rate you;
are charged out in 15 minute increments and the minimum rate is not applied
receive priority support response
May request a report of how your hours have been utilised
Managed Services Agreement – applies to commercial customers only
A Managed Service Agreement can be as comprehensive as you need it to be. As a standard we include;
Level 1/2/3 technical support (working with any onsite technical staff if applicable)
Management of backups (including offsite storage).
Remote monitoring and management of servers, workstations and other network devices
Managed IT security including virus protection, SPAM filtering and network security
Continued improvement of IT across the board inline with industry best practice
Future planning, asset management and redundancy planning
If you are interested in hearing more about our Managed Services Agreement please contact the office on 02 4488 4800 or click here to send us an email.
Our current rates for IT Support is listed below. For a full outline of our pricing structure across all our services, please send a request to our team on firstname.lastname@example.org.
Casual IT Support: $140 per hour Prepaid IT Support(minimum 10hr increments): $110 per hour
All prices are exclusive of GST.
Good to know
It is important to note all invoices are issued with 14 day payment terms but we are happy to work with you to ensure you are able to meet your obligations.
If you have any questions or would like to know more about how we can work with you please call us on 02 4488 4800 or click here to send us an email.