IT support for business

It all starts with a conversation with us. ShowellTech has years of business experience in almost every industry including Health Care, Accounting, Legal, Not-for-profit, Trades, and the list goes on. We follow a standard model of IT Support that ensures you get the best value for money your IT investment, whilst ensuring your information is secured, protected, and maintained to keep your business running smoothly.

Clear, transparent communication is one of our core values. Our internal systems and processes ensure our team members are regularly held to account. All your client-specific information, time/billing records, and technical notes are available to you upon request. We are always happy to answer any queries or release information when required.

All your client information is stored in our secure online documentation platform. This is the safest way for us to record your IT assets, technical setup and credentials. We can provide access for our client to access their information in real-time. All the data is encrypted and protected by multi-factor authentication. Clients can access this information at any time, day or night.

At ShowellTech, we have a scalable Business IT support Model. We use this model and adapt it to your specific business’s needs. Our team always recommends industry best practice, and what is most appropriate from a technical and economical point of view.

An age-old question that requires much wisdom. IT expenditure is an investment into the future growth of your business. We recommend your investment should be on IT solutions that enable your business to continue to grow and thrive. We don’t offer cheap solutions, but rather the solutions that are most effective for your business. We understand there is a finite budget for your IT needs. We work with you to ensure your expenditure is placed where it can best serve you.

In terms of IT expenditure for support. We have a number of billing arrangements, including discounts for pre-purchased support. See this page for more information on our support rates.

Your data is crucial in ensuring your business always has access to the information it needs to operate. Even in the age of cloud computing, you always need a plan to ensure you can access the data you need, when you need it. We have solutions for all types of environments, such as on-premises servers or cloud-based applications. Speak to our team about what suits your environment.

We also can make recommendations based on the regulations for data backup for specific industries to follow in line with professional and regulatory bodies.

In a business environment, the security of your data is paramount. Our commercial quality product, Sophos, is one of the world’s leading products in protecting enterprise business networks. We stand by the statistics that none of our customers using Sophos have ever had their systems compromised. Speak to one of our Sophos qualified technicians about why commercial-grade antivirus is important for you.

Our focus is always to see your business grow and thrive through maximising the use of technology. We not only provide rock-solid IT support, preventative maintenance, backup and security monitoring. But we also provide documentation, training, and reporting to ensure you understand your systems and how they are working hard for your business.