Our service to you
As a small team of dedicated IT professionals, we work to prioritise all support tickets to get you back up and running as soon as possible.
The process outlined below ensures your request is handled as quickly and efficiently as possible. Should your request require immediate action please lodge your request as per the process below then call our office with the details of your ticket to escalate your request.
Our service ticket process
Identify your issue
It is important to include as much information in your request. What happened or is happening, the details of any error messages and, where possible, images of the error message.
We usually respond to your ticket within 24hrs. If your request is urgent, Please call us on 02 4488 4800