Our service to you

As a small team of dedicated IT professionals, we work to prioritise all support tickets to get you back up and running as soon as possible.

The process outlined below ensures your request is handled as quickly and efficiently as possible. Should your request require immediate action please lodge your request as per the process below then call our office with the details of your ticket to escalate your request.

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Our service ticket process

Identify your issue

It is important to include as much information in your request. What happened or is happening, the details of any error messages and, where possible, images of the error message.

We usually respond to your ticket within 24hrs. If your request is urgent, Please call us on 02 4488 4800

Submit a ticket

To ensure your request is managed quickly and easily please use the buttons below and submit a request now.

Trusted by local and Australia-wide businesses

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In the spirit of reconciliation ShowellTech acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.